Last updated: 07/08/2026
This policy applies to requests for exchange, return, or refund related to products supplied by Minh Anh, particularly goods manufactured under custom orders and OEM/ODM projects.
1. Acceptance Conditions
Requests will be considered when the delivered product is the wrong model, the quantity is incorrect, there is a manufacturing defect, or it does not meet the approved sample and standards. Customers must notify us within 7 days of receipt, unless the contract specifies a different timeframe.
2. Request Documentation
The documentation includes the order number, product code, affected quantity, defect description, photos or videos, production batch label, and delivery receipt if available. The product must be kept in its original condition to facilitate inspection and root cause analysis.
3. Processing Procedure
Upon receipt of complete information, Minh Anh will confirm acceptance, conduct a technical assessment, and provide a response with a proposed solution. Depending on the cause and extent of the issue, options may include repair, supplementation, replacement, deduction, partial refund for defective items, or other mutually agreed-upon measures.
4. Non-Applicable Cases
Returns are not permitted for samples that have been approved but where the customer has changed their requirements; defects caused by improper operation, incorrect storage, or unauthorized modifications; normal wear and tear; deviations within the agreed tolerance; or OEM/ODM products with proprietary logos and packaging that cannot be reused, unless the fault lies with Minh Anh.
5. Return Costs
If the fault is determined to be Minh Anh’s responsibility, reasonable costs for retrieval or delivery of replacement items will be handled according to our agreement. If the cause is not Minh Anh’s responsibility, the customer will bear the shipping, inspection, and any additional processing expenses.
6. Refunds
Refund amounts are calculated based on the value of the accepted goods, following reconciliation of accounts and supporting documents. Payments are returned via the original method or to an eligible bank account; processing times depend on the bank and accounting regulations.
7. Warranty
Defects arising during the warranty period are handled according to the warranty policy, product specifications, and contractual terms. The exchange and refund policy does not supersede the committed warranty obligations.
Contact Information
If you require assistance or clarification of this policy, please contact:
Da Phuc Hamlet, Van Giang Commune, Hung Yen Province, Vietnam Telephone
+84 983 05 9999 Email
minhanhfactory.com@gmail.com
